Information under the Digital Services Act

Information under Regulation (EU) 2022/2065 on a Single Market For Digital Services (Digital Services Act, "DSA")

1) Provider and scope

1.1 The provider of the services at veraterms.com is Michail Frantzeskakis, trading as "Veraterms by FlyDropGlobal", Am Hackenbruch 68e, 40231 Düsseldorf, Germany (hereinafter the "Provider"). This information concerns exclusively the services at veraterms.com (hereinafter the "Services").

1.2 The Services store information that users provide and ask to have stored: in VeraAlert and Vera Personal the settings and the users' own search terms as well as the details of the persons named in the "Family Peace" function, in VeraAlert Business the product entries, lots, photos, attachments and notes. To that extent the Services are a hosting service within the meaning of Article 3(g)(iii) DSA.

1.3 The Services do not disseminate this information to the public; they are not an online platform within the meaning of Article 3(i) DSA.

1.4 This information applies to all Services, including VeraAlert Business, and to all users, consumers and traders alike. In the version of 11.10.2026, 23:04 it forms part of the Service Description (section 12) and of the VeraAlert Business Service Description (section 18). This version and all earlier versions are available at veraterms.com/dsa.

2) Single point of contact (Articles 11 and 12 DSA)

2.1 The Provider has designated a single point of contact. Through it, the authorities of the Member States, the European Commission and the European Board for Digital Services (Article 11 DSA) as well as users (Article 12 DSA) communicate directly with the Provider:

• Email: info@veraterms.com
• Phone: +49 152 3636 2561

2.2 Users can choose whether to reach the point of contact by email or by phone. The point of contact is staffed by a human; enquiries are not handled solely by automated tools.

2.3 The point of contact can be used in German, English and Greek.

2.4 The Provider is established in the European Union; a legal representative under Article 13 DSA therefore does not have to be designated.

3) Notice of illegal content (Article 16 DSA)

3.1 Any individual or entity may notify the Provider of information in the Services that the individual or entity considers to be illegal content. The notice can be submitted entirely by electronic means: via the form "Report illegal content" at veraterms.com/meldung or by email to the point of contact. Several items of information can be reported in one notice.

3.2 So that the Provider can examine a notice precisely, it should contain:

• a) a sufficiently substantiated explanation of the reasons why the individual or entity submitting the notice alleges the information to be illegal content;
• b) a clear indication of the exact electronic location of the information, such as the exact URL, and, where necessary, additional information enabling the identification of the information, for example the email address of the user account, the name of the business, a point in time or a description;
• c) the name and email address of the individual or entity submitting the notice, except in the case of information considered to involve one of the offences referred to in Articles 3 to 7 of Directive 2011/93/EU (sexual abuse and sexual exploitation of children, child sexual abuse material, solicitation of children for sexual purposes, including incitement, aiding and abetting, and attempt);
• d) a statement confirming the bona fide belief of the individual or entity submitting the notice that the information and allegations contained therein are accurate and complete.

Name and email address are optional; without them, the Provider cannot confirm receipt or communicate its decision. The Provider also processes notices that lack one of the elements listed above, provided they allow an examination.

3.3 If the notice contains an email address, the Provider confirms receipt by email without undue delay and states the case number.

3.4 A notice is examined and decided by a human, in a timely, diligent, non-arbitrary and objective manner; the Provider does not use automated means for this. Only the assignment of the case number, the confirmation of receipt, the notification of the Provider about the notice and the protection of the form against misuse are automated.

3.5 The Provider notifies the individual or entity that submitted the notice of its decision in respect of the information reported, by email and without undue delay, and provides information on the possibilities for redress under sections 6.2 and 6.3.

3.6 Reports about content that does not come from users, for example official notices that VeraAlert reproduces from official sources, are received by the Provider in the same way and examined with the same care. Such reports are not notices within the meaning of Article 16 DSA.

4) Rules for content (Article 14(1) DSA)

4.1 Users may not submit, or have stored, via the Services any information whose use infringes applicable law, official requirements or orders, the rights of third parties or agreements with third parties (AGB section 8.3), in particular no information that infringes criminal law or infringes copyright, trademark or personality rights.

4.2 (deleted)

4.3 Before entering their data, users check it for viruses and other harmful components using measures that reflect the state of the art; programs, scripts or the like used by them must not endanger the operation of the Provider's servers or communication network or the security of the data stored there (AGB sections 8.6 to 8.8).

4.4 Users' further obligations follow from the AGB. The scope and technical limits of the Services follow from the Service Descriptions. The fact that the software does not process a request outside this scope is not a measure under section 5.

5) Content moderation (Article 14(1) DSA)

5.1 The Provider does not generally monitor the information stored and does not actively seek facts or circumstances indicating illegal activity. It acts when it obtains knowledge of specific illegal content or of an infringement of sections 4.1 to 4.3 through a notice, an order of an authority or in another way.

5.2 The Provider does not use automated tools to check users' information for illegality or for infringements of sections 4.1 to 4.3.

5.3 If the Provider establishes that an item of information is illegal or incompatible with sections 4.1 to 4.3, it takes the measure that is necessary and appropriate in the individual case: it disables access to the information or restricts individual functions; as a last resort it suspends the user account temporarily or terminates the contract for good cause (AGB section 10.2). Before suspending the user account or terminating the contract, it gives the user an opportunity to comment, unless this cannot reasonably be expected because of the seriousness of the infringement, a danger to third parties or a legal obligation. It removes an item of information permanently only after the period under section 6.2 has expired or the complaint procedure has been concluded, unless legal provisions, an order of an authority or the nature of the content require earlier removal. Deletion after the end of the contract remains unaffected.

5.4 In doing so, the Provider acts in a diligent, objective and proportionate manner and takes into account the rights and legitimate interests of all parties involved, including the fundamental rights of users (Article 14(4) DSA). Measures under section 5.3 are decided by a human.

6) Statement of reasons, complaints and further redress (Article 17 DSA)

6.1 Where the Provider takes a measure under section 5.3 because an item of information is illegal or incompatible with sections 4.1 to 4.3, in particular disabling access to or removing an item of information, restricting individual functions, suspending the user account temporarily or terminating the contract, the user concerned receives a clear and specific statement of reasons by email at the latest when the measure takes effect, provided the Provider knows the email address. The statement of reasons states:

• a) the measure and its duration and, where relevant, its territorial scope;
• b) the facts and circumstances relied on in taking the decision, including whether it was taken pursuant to a notice or on the basis of the Provider's own examination; the identity of the individual or entity that submitted the notice only where strictly necessary;
• c) whether automated means were used in taking the decision and whether the information was detected using automated means;
• d) for illegal content, the legal ground relied on and why the information is illegal under it;
• e) for an infringement of sections 4.1 to 4.3, the contractual ground relied on and why the information is incompatible with it;
• f) the possibilities for redress under sections 6.2 and 6.3.

6.2 Internal complaint-handling system: users affected by a measure under section 5.3, and individuals or entities that have submitted a notice, may lodge a complaint against the decision free of charge within six months of receiving it, by email to the point of contact, stating the case number and the reasons. A human reviews the decision again in a timely, diligent, non-arbitrary and objective manner. The Provider communicates the outcome with reasons by email. If a measure proves unfounded, the Provider reverses it without undue delay, insofar as this is actually possible; if the decision not to act upon a notice proves unfounded, it takes the appropriate measure under section 5.3 without undue delay.

6.3 Recourse to the ordinary courts is open at any time. Users who allege an infringement of the DSA may also lodge a complaint with the Digital Services Coordinator of the Member State where they are located or established (Article 53 DSA); in Germany this is the Koordinierungsstelle für digitale Dienste at the Federal Network Agency (Bundesnetzagentur) (§§ 14 and 20 DDG). The Provider does not take part in dispute resolution proceedings before a consumer arbitration board (AGB section 18). Out-of-court dispute settlement bodies under Article 21 DSA are intended for decisions of online platforms; the Services are not an online platform.

7) Orders of authorities (Articles 9 and 10 DSA)

7.1 If the Provider receives from a competent judicial or administrative authority an order to act against specific items of illegal content (Article 9 DSA) or to provide information about specific individual users (Article 10 DSA), it confirms receipt without undue delay to the issuing authority or to any other authority specified in the order and informs it whether and when it has given effect to the order.

7.2 It informs the user concerned of the order and of the effect given to it, at the latest when effect is given or at the time set in the order, with the statement of reasons and the possibilities for redress and, for orders under Article 9 DSA, also of the territorial scope, unless the order or national civil or criminal procedural law (Article 9(6) and Article 10(6) DSA) precludes this.

8) Suspicion of criminal offences (Article 18 DSA)

If the Provider becomes aware of information giving rise to a suspicion that a criminal offence involving a threat to the life or safety of a person or persons has taken place, is taking place or is likely to take place, it informs the law enforcement or judicial authorities of the Member State or Member States concerned of its suspicion without undue delay and provides all relevant information available. In Germany, the Federal Criminal Police Office (Bundeskriminalamt) receives these reports as the central office (§ 13 DDG). Where the Member State concerned cannot be identified with reasonable certainty, the Provider informs the Bundeskriminalamt or Europol, or both.

9) Transparency report (Article 15 DSA)

For each calendar year, the Provider publishes a report on content moderation in the Services, at the latest two months after the end of the year, on this page as a CSV or XLSX file using the templates in Annex I to Implementing Regulation (EU) 2024/2835. Each report, with all published versions, remains available for at least five years after its publication. The first report covers the calendar year 2026.

10) Data protection

How the Provider processes personal data in these procedures is described in the Privacy Policy under section 7.10.